Additional Information
| Shoe size | Uk 3.5 / eu 36, Uk 4 / eu 37, Uk 4.5 / eu 37.5, Uk 5 / eu 38, Uk 5.5 / eu 38.5, Uk6, Uk6.5, Uk7, Uk7.5, Uk8, Uk8.5, Uk9, Uk9.5, Uk10, Uk10.5, Uk11, Uk 11.5 / eu 46.5, Uk 12 / eu 47 |
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Shipping & Delivery
Shipping
- Orders ship Monday–Friday (not weekends or UK bank holidays).
- Orders placed before 11:30 AM (UK time) dispatch the same day; later orders dispatch next working day.
- UK delivery: DHL Next Day (sometimes DPD, UPS, Royal Mail or Parcel Force). Signature required.
- International delivery: DHL, FedEx, Aramex, DPD or Parcel Force depending on country.
- Customs charges may apply outside the UK and are the buyer’s responsibility.
- Delivery issues must be reported within 5 days of shipment to customerservice@whatsyoursize.co.uk.
Returns & Exchanges
- Exchanges accepted within 14 days of receipt for another size/item or store credit.
- Items must be unused, in original packaging, with sneaker box + outer protective box.
- Outlet, pre-loved, electronic items (e.g. PS5) and all Goyard, Louis Vuitton, Dior are final sale.
- Return postage is the customer’s responsibility. Use a tracked & insured courier (we recommend Royal Mail Special Delivery).
- Wrong or faulty items: must be reported within 7 working days (faults immediately, with photos). Return shipping reimbursed up to £5.99 (UK) or £40.00 (international).
- Refunds/exchanges processed within 3–5 working days of receipt.